Return & Refund Policy

Our Guarantee

We stand behind Flow 100%. If you are not completely satisfied with your purchase, you may request a full refund within 60 days of the order date.

Eligibility

To be eligible for a return or refund:

• Your request is submitted within 60 days of the order date
• The item was purchased directly from our website
• You provide your order number and reason for the return

Opened or partially used products are accepted under our 60-day guarantee.

How to Request a Refund

To start your refund, contact us with:

• Your full name and order number
• The reason for your refund request
• Whether you would prefer a refund or a replacement

Our team will respond within 1–2 business days with next steps.

Refund Processing

Once approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider. You will receive a confirmation email once issued.

Non-Refundable Items

• Orders placed more than 60 days ago
• Items purchased through third-party retailers
• Shipping fees (unless the error was ours)

Damaged or Incorrect Orders

If you received a damaged, defective, or wrong item, contact us immediately. We will send a replacement at no cost or issue a full refund — your choice.